Entries in Innovation (165)
Elizabeth Weber's recent visit to Lowe's provided many insights she's recorded in a great blog on Medium. It's enlightening and eye opening for B2C or B2B2C businesses. Innovation doesn't always have to be grand, expensive and complicated...sometimes, simple is really great. Think of your business - there are applications and lessons here for anyone.
"Lowe’s launched the Lowe’s Innovation Labs in June 2014. The Labs uses a method known as sci-fi prototyping to explore new customer experiences, such as customers walking into a Holoroom to visualize flooring in a virtual replica of their home, or customers talking to OSHbot, the Lowe’s robot assistant to learn where lawn mowers are located in the store. Lowe’s is exploring the technological and UX frontier for retail shopping, and it is incredible. But are there simpler, and less expensive ways to improve customer experience in our digital age?" read the rest....
Elizabeth Weber is a User Experience Designer in San Francisco. She a Brown '14 graduate where she launched it's first accelerator, Brown Venture Labs as president of the Entrepreneur Program. She was the Branding Strategist for Speak Your Mind Foundation and served as a Design Researcher and Product Manager to the President of Brown University in the creation and launch of BrownConnect.
Where we stand, physically, intellectually, and emotionally, affects what we see and how we see it. Even when it appears we are standing in the same spot, we are in different spots. Why? Because when we look at anything, it is through the lens of what we’ve already seen, heard, felt, known. It’s hard to truly look at anything anew, as if we’ve never seen it before. That’s why it’s critical to have multiple people, with multiple backgrounds, experiences, talents, and histories look at a problem from multiple perspectives. That’s why it’s important to listen, hear, and respect them. That’s why it’s imperative to try to see what they see how they see it – not how we want them to see it.
So where do you stand? Where do you let others stand? And do you listen? Really?
Note: I love this painting for obvious reasons and if anyone knows who the artist is, please let me know!
"..."Successful collaboration isn't just about providing the necessary tools and training for collaboration," she explains, "but also about building trust with employees." She suggests that collaboration develop in an organic way, rather than something being imposed on a team. "Watch how your people collaborate," Mills-Scofield advises. "Then translate that into a tool that will fit as naturally as possible into their day-to-day routine and behavior."