"At one level, it’s a matter of faith. At another level, it’s a risk-reward analysis. In all the situations I faced, the risk of compromising belief far outweighed the reward of any compromised behavior. At the end of the day, if I didn’t have my integrity, what did I have? At the end of the day, what was the worst thing the company could do to me? Fire me!" read on.....
Entries in Innovation (132)
This is one of most honored posts I've ever ever hosted. Lt. Col. Matthew Fritz is Director, Commander's Action Group of NATO's Air Training Command in Afghanistan. Training a newly formed Afghan Air Force is the epitome in complex continual change management. Matt has become a very dear friend, thanks to Angela Maiers, and fellow blogger at Switch & Shift. I can't put into words my respect, admiration and thankfulness for Matt, his leadership, elegance, eloquence, professionalism and humility. I literally wouldn't be alive if it wasn't for men and women like Matt who fight for, preserve and train others to protect our precious freedom. Please read every word - and hold Matt, his work, our military and their ever sacrificing families in your prayers for safety and strength.
Thank You For Your Service!
by Matthew T. Fritz
Monday started like so many Mondays here in Kabul…wakeup, head through Kabul ice/snow to the Dining Facility to grab breakfast to go, and then trudge over to the office to see what staffing challenges waited in the new day. The routine pleasantries occurred along the way, “Good morning, sir!” and “Nice weather, eh?” The morning prayers of the local population could be heard echoing through the loudspeakers outside the large 25-foot concrete T-walls topped with barbed wire that surround our compound, a Forward Operating Base within an Afghan Air Force base. My feet crunched through the snow propelling my frozen fingers to key-in the cipher code, which opened the cold metal front door of the headquarters building.
Inside, the early risers—tenders of affairs for higher-ranking leaders and those who kept the night-fires at bay while the day-shift slept—were already buzzing like bees busily scurrying from one alcove to another with documents, notebooks, and slides in hand. Everyone in sight was undoubtedly fueled by the gallons of coffee that sustained everybody in this place —some mugs of instant, some of pressed and a lucky-few from a rare, working Keurig machine that had not yet capitulated to 220v power outlets and repeated power surges. Morning greetings arose from the Captains at the door to my office, both of whom had dutifully pre-prepared their tasks for the morning so they could pre-empt the short-term needs before the staff meeting that would begin within the next half-hour. Behind me, I could hear the flurry of activity come to a quieter level of quicktime as the General arrived through the rear entrance enroute to his office for the morning update. Then everything stopped—for an instant the world became brighter and the dreary-winter morning suddenly seemed warmer—for on the edge of my desk sat a white box. “Priority Mail – United States Postal Service” boldly printed on the side, the glisten of plastic peeking from beneath—undoubtedly holding the Customs Declaration form lovingly prepared by the sender. Scrawled on a label placed neatly over the hashtags of packing tape comically sealing every crevice, curve and flap was the name, “Matthew Fritz” in dark, thick-marker lines with my corresponding deployed mailing address below it. In the tunnel vision of the moment, all I could think was, “What could it be? Whom could it be from? “
That is when the greatest surprise was realized.
The name scribbled in the “From” section of the label was not one I recognized. The town, “Tehachapi, CA,” was familiar—as it was the town my family and I adopted when we were assigned to Edwards AFB in 2011. “Well played,” I thought to myself…my interest was piqued. Enough examination of the outside of the package—time to figure out what it contained! I drew my standard-issue Gerber‑tool knife from the rig on my body armor and let the pristinely sharp blade slice effortlessly through the tape and label—while being ever so careful to avoid harming whatever wonders lay inside. Then the decisive moment: the unveiling! I could hear the three teammates who shared my tight office come closer behind me, for they too, were anxious to see what lay inside.
And that's when it happened—the “Gratitude-moment.” Inside lay a massive treasure-trove of candy, cards, toiletries, trinkets and things. On top of the filled-to-the-brim box was a note simply stating,
“You don’t know me, but I work in the church office where your family attends Sunday mass. I saw our Knights of Columbus creating care packages to send your way, and wanted to let you know we are thinking about you.
The Martin Family”
Along with the goodies, there were 25 cards individually sealed in envelopes adorned with the words, “Merry Christmas” and a small label-seal on the flap that said “From the Martin and Sanders Families.” Each card contained personal wishes for good health, happiness and a safe return from children and adults who wanted to tangibly participate in the experience.
We soldiers stood there and marveled for a bit at the effort, time and expense involved in getting the box all the way to this particular desk in Kabul in the middle of winter. We smiled, read some notes and then promptly divided the contents among our comrades throughout the building. To be true—one has to respect the true capability of a group of grateful soldiers to field-strip a care package to its basest components and distribute “just the right thing” to “just the right person” who needs it at “just the right time.” It is a remarkable sight, to be sure.
As a soldier deployed for my ninth time since the events of September 11, 2001 I’ve seen firsthand the amazing impact something as simple as a letter can have on the human spirit. Thanks to the efforts of thousands of citizens who contribute time, money and resources to their programs, formal organizations like the USO, Operation Write Home, and Operation Outreach work tirelessly to bring smiles to troops every day. Local organizations like churches, clubs, Scout troops, schools and businesses gather under the leadership of inspired individuals to send love and warm-thoughts of home to local soldiers, sailors and airmen all the time. (A special shout-out to Tehachapi KofC Council 7821 and Cub Scout Pack 3 for being there for me in this regard!) Moreover, in unique instances, someone takes it upon themselves to directly affect the life of someone they know—either personally or tangentially—through a simple act like the one I described above. The common theme between them is a desire to participate and a willingness to share gratitude. Terms like “Thank you for your service!” and “Come home safe and soon!” are like fuel to those who receive them—renewing the spirit to soldier-on and reminding them that completing the mission successfully is a goal worth fighting for.
The display of patriotism, pride, support and gratitude from a country where less than 1% of its population participates in the military is telling. There is a level of sincerity and empathy that underlies these expressions of gratitude—even when there may be little understanding of the soldier’s true reasons for joining the military, disagreement with political or national policy, or a lack of agreement as to the reasons for military action in the first place. It’s the human element—the connection and bond people feel when love is expressed and love is received or returned—that makes it appealing and repeatable in warzones throughout the world in battles throughout history. In simplest terms, it is a desire to participate in the act of gratitude that motivates people to act.
In 2011, Phillip Carter wrote an article in the Washington Post, entitled “For Veterans, is ‘Thank You for Your Service’ Enough?” in which he contemplated the expression of gratitude to veterans returning from Iraq and Afghanistan. His conclusion was one often thought, but rarely expressed:
“I’ve come to see ‘thank you for your service’ as the right greeting to use for returning veterans. It is neither too intimate, nor too distant, and it correctly captures the sentiment of a grateful nation for those who serve in harm’s way. Saying thank you avoids the much more pernicious questions that every combat veteran hates, questions such as ‘What was it like?’ or ‘Did you kill anyone?’ Simple statements of gratitude also avoid labeling veterans as heroes or victims, two moral judgments that can be made only on an individual basis, if at all.”
There is a notion that America has become increasingly out of touch with the men and women who serve and fight the nation’s battles. Secretary of Defense Robert Gates lamented in 2011 that, “There is a risk over time of developing a cadre of military leaders that … have less and less in common with the people they are sworn to defend.” This was further solidified the following year when Admiral Mike Mullen, then Chairman of the Joint Chiefs of Staff, shared that he worried “we could wake up one day and … the American people will no longer know us, and we won’t know them.” His statement was based upon his observance that after ten-years of war, the all-volunteer force came from an extremely small segment of the population and was based in fewer places around the country risking an isolation of the knowledge that the military population was “still there.”
Truth be told, according to the Pentagon, less than 25% of Americans aged 16 to 24 qualify for admittance to the United States Military. That equates to 26 million young Americans who are unable to participate--mostly due to inadequate education, physical fitness or criminality. As such, 75% of Americans seek the opportunity for service opportunities in other ways. General Martin Dempsey, the current Chairman of the Joint Chiefs of Staff since 2011, shared in a 2013 speech entitled “The Military Needs to Reach Out To Civilians” that members of the military don’t have a “monopoly on service or sacrifice.” He went on to share that, “...[a]cross our country, police officers, fire fighters, teachers, coaches, pastors, scout masters, business people and many others serve their communities every day. Military service makes us different, but the desire to contribute permeates every corner of the United States.” His point—that service is a calling, and gratitude can rightfully be shared with leaders throughout our community.
The desire for service is based on a desire for participation. Participation is afforded to each according to the abilities they bring to the table. In the end, it is the expression of gratitude that fuels the fight and keeps the reminder of service – and our connection to servers – in our minds. It can be as involved as raising your right hand to volunteer or as simple as sending a care package. In the end, the result is renewed resolve, unity of effort and strength of heart. Hallmarks of what binds us together in the shared human experience of Gratitude.
As I prepare to close this article, let me once again offer my thanks to the Martin and Sanders family, and all individuals and groups who brighten our days with their expressions of gratitude. There can never be enough coffee, treats, toiletries, letters or warm thoughts to overburden our repository for America’s generosity we affectionately call the #GratitudeCafe here in theater. Rest assured that no matter what it is those of us serving harm’s way receive, every heart is touched and every soldier is reminded that someone back home cares for their safe return. We salute and extend our gratitude back to you!
Matthew T Fritz is a leader and mentor in the field of complex organizational change, emotional intelligence, and organization strategy. A successful DoD senior-acquisition program manager and test leader, Matt has earned documented success in the areas of test and evaluation, assessment, technology development and flight operations. He has specialized experience in cost, schedule and performance management and is an active duty Field-Grade Officer with command-experience in the United States Air Force. Matt is also a certified acquisition professional, as well as a certified Emotional Intelligence Trainer/Practitioner. He and his wife, Stacy, enjoy life with their daughter and son in California.
Many thanks to my good friend Dorie Clark on chatting with me for her Forbes blog! Dorie is a wise woman and being able to share her platform is quite an honor! So, read it here (follow her at @dorieclark and read her book!
"Would you like to add Richard Branson to your network? How about Larry Page, or Sheryl Sandberg, or Marc Andreessen? That’d be great, of course, but innovation expert Deb Mills-Scofield says connecting with a big name may not be as helpful as you’d think. If you really want to learn from your network and use it to spark new ideas, you may be better off looking at the periphery..."
"Ah, New Years hype! New resolutions, habits, goals, priorities. We make it so grand and complicated that we set ourselves up for failure. Seriously, what’s the difference between December 31st and January 1st? Is it really different than June 30th and July 1st or October 31st and November 1st? And really, January 1st as the New Year is a bit artificial"...read on..
I’d like to think I’m good at challenging the status quo. To get regular reality checks, I spend time with college kids creating for-profit and not-for-profit businesses aimed at solving wicked problems. They truly challenge the status quo and it is, fortunately, invigoratingly contagious.
Sometimes (most of the time?), the status quo is so deeply engrained we don’t realize it – so deeply inherent in our worldview that when confronted with it, we view questioning it as heretical. This hit home in the span of less than a week when 4 separate ‘events’ screamed Status Quo Alert at me:
- In finishing Raj Patel’s, The Value of Nothing: How to Reshape Market Society and Redefine Democracy, one of our society and economy’s basic assumptions, the concept of private property, is challenged. Raj’s thesis is that the privatizing/enclosing of public/open spaces turned labor from being production for oneself to being an asset (human capital) for someone else. So, Why don’t we question if this concept still works in its current form, if it couldn’t be adapted to a new model, and what the consequences have been?
- The fledgling entrepreneurs, social and ‘regular’ (for lack of a better word; I actually think it’s all social), I met during my “office hours” were trying to truly understand customers’ needs from the customers’ worldview – with their constraints, incomes, barriers and opportunities – instead of from the students’ perspective of ‘what’ these people might need. So, Why do we assume that we know what’s best, that the way we view the world is either the ‘right’ way or the ‘best’ way?
- My weekly article ‘catch-up’ included several on corporate culture and leadership that were all just common sense and the Golden Rule. So,Why do we have to elevate basic decency in how we treat one another to great rules for leadership? Has it gotten so bad that widely respected journals publish posts telling us to say thank you to employees, to behave consistently, to smile because it’s contagious? Where was I when these fundamentals of human kindness became leadership virtues?
- Bitcoin is on a tear with it's value fluctuating as everyone tries to make sense of what it means. Last year, the ECB (European Central Bank) released its study of Bitcoin, a virtual currency and actually said, “The theoretical roots of Bitcoin can be found in the Austrian [sic] (Menger, Mises, Hayek) school of economics,” (pg. 22)! Then they proceeded to say why Bitcoin, and its ilk, would never work. Their assumptions are guided by increasingly irrelevant and outdated ideas instilling a need to protect the world where they think they have power (and seemingly no imagination). The cracking of the Status Quo’s walls were loud and clear to many… except the ECB. So,Why do we assume that currencies are tied to nation-states, to physical boundaries? We can see clearly today how the walls are crumbling.
My husband tells me I ask Why too often. Why is how we learn, discover, and challenge the Status Quo. In one of my first projects at Bell Labs, I was the system engineer on three different messaging services. Why did I have to create three different architectures for three different messaging services? Ok, the media were different (voice, text, image) but simply tagging the media type in a header all the services understood meant one architecture, shared messages, and media conversion as necessary! Voila!Done and on to the next project! Result? Big revenues for AT&T and my patent on a plaque for me.
Kids ask Why all the time and we expect that from them. At some point, it seems we stop questioning and expecting Whys. When we stop askingWhy, we risk the Status Quo becoming so entrenched that we accept it as the way it Has to be and can Only be. So, this next week, try to ask Why just two times a day – give it a whirl and see what happens. Next week, ask your team to ask Why twice a day and see what happens. And the week after? You know the drill!
This originally appeared in Switch and Shift.